Every call answered, as your business.
Telva picks up the calls your front desk misses and the ones that come in after hours. It answers with your name, takes booking requests and messages, handles emergencies your way, and emails you every call before you close.
Two weeks free. We set it up with you. Your number never changes.
Live in a day. You do almost nothing.
No software to install, no new number, no records to hand over. We do the setup; you take one short call.
We learn your business
We build your receptionist from your own website: hours, services, staff, who you take, what counts as an emergency. You check it on a ten-minute call.
We switch it on for you
We turn on "forward when nobody answers" and an after-hours rule with your phone company, with your written OK. Your phones ring exactly as before; only the calls you'd miss come to Telva.
You get every call
Booking requests, callbacks and emergencies reach your inbox within a minute or two. Every evening you get the full list with transcripts.
The calls that go to voicemail today.
A caller who hears voicemail often doesn't leave a message. They call the next business on the list.
Booking requests
Name, number, new or existing, what it's for and two or three times that work. Your team confirms the slot.
Emergencies, your way
The nearest 24-hour clinic, 911, or a live transfer to your cell with the address taken first. You set the rule.
Questions
Hours, location, services, insurance, whether you're taking new clients. Answered from your information, never guessed.
Messages and callbacks
Everything else, with a callback number and what they need, so you call back knowing the answer.
"Can I talk to a person?"
It says the team will call right back and flags it, so a caller who wants a human gets one.
Spam and robocalls
Counted and kept out of your report. You only hear about real callers.
Hear it answer as your business.
Tell us which business is yours. We'll build a demo from your website that answers with your name and your hours, and email you the number to call.
Built to be trusted with your callers.
Before you try it.
Does my phone number change?
No. Your number, your phones and your phone company all stay the same. We add two forwarding rules: one for calls nobody picks up after a few rings, one for after hours.
Do I need to install anything or give you access to my records?
No. Nothing is installed and we never touch your scheduling or practice software during the trial. Booking requests come to you by email and your team confirms them.
Will callers know it's not a person?
Yes. It greets callers with your business name and says it's the virtual assistant, then gets on with answering their question or taking the message.
What happens when it doesn't know the answer?
It says so and takes a message with a callback number. It only answers from what's on your website and what you told us on the setup call.
What does it cost after the two weeks?
We agree a monthly price with you before the trial starts. Nothing is billed unless you reply "yes" at the end, after you've seen two weeks of reports.
How do I turn it off?
Reply "stop" to any email from us and we switch the forwarding off, or turn it off yourself with your phone company. That's the only change there is to undo.
Stop sending callers to voicemail.
We'll set it up with you and send your first evening report the same day.